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Return and Exchange terms


You can exchange and return goods of proper quality within 14 calendar days from the date of receipt of the order. Exchange and return of goods is made if the specified product was not in use, its presentation, consumer properties, seals, factory labels and original packaging are preserved, as well as, if there is a document confirming the fact of purchase.

Jewelry, underwear, swimwear and perfume are not returned and cannot be exchanged.

We do not accept returns for items that do not comply with our return policy. Such items will be sent back to the buyer.


In Kharkiv, the exchange or return of goods can be carried out using a courier service, or you can independently bring the goods to our store at Alchevskih, 39 from 10:00 to 18:00 from monday to friday. 

In Ukraine, the exchange is possible through the services of the carrier company "Nova Poshta" according to the company's tariffs. You can exchange or return the product within 14 days from the date of purchase.